Privacy policy

Last updated: 03/11/2025

We respect your privacy and want you to feel confident about how your information is handled. This Privacy Policy explains what personal information we collect, how we use it, and your rights. By using our website and services, you agree to the practices described below. If you do not agree, please do not use or access our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted here with a revised “Last updated” date.

How We Collect Information

We collect personal information in three main ways:

  1. Directly from you

    • Contact details (name, email, phone, address)

    • Order information (billing, shipping, payment confirmation)

    • Account details (username, password, security questions)

    • Shopping info (items viewed, cart contents, loyalty points, wallet, gift cards, reviews, referrals)

    • Customer support communications

  2. Automatically when you use our Site

    • Device, browser, IP address, network connection details

    • Interaction data (pages viewed, time spent, clicks)

    • Collected using cookies, pixels, and similar tools

  3. From third parties

    • Shopify (site hosting and store operations)

    • Payment processors (to securely process transactions)

    • Advertising and analytics partners (cookies, web beacons, SDKs)

How We Use Information

We use your personal information to:

  • Provide products and services: Process orders, manage accounts, ship items, handle returns/exchanges.

  • Communicate with you: Order updates, account notifications, customer support.

  • Marketing & promotions: Send offers via email, SMS, or WhatsApp. By purchasing from PeltFit, you consent to receive transactional and promotional communications.

  • Security & fraud prevention: Detect and investigate suspicious or malicious activity.

  • Improve our services: Analyze usage, gather feedback, and enhance features.

Cookies

We use cookies to run our store, remember your preferences, and improve your experience. For details on Shopify cookies, see Shopify’s Cookie Policy.

Most browsers allow you to block or delete cookies. Please note this may affect site functionality.

How We Share Information

We may share your information with:

  • Vendors and service providers (payment processors, shipping partners, IT, analytics, customer support)

  • Business and marketing partners (to deliver promotions and ads)

  • Affiliates within our corporate group

  • As required by law, or in connection with a merger, sale, or legal process

We do not sell or use sensitive personal information without your consent.

User-Generated Content

If you post reviews or content publicly on our site, it may be visible to others. We cannot control how third parties use this information.

Third-Party Links

Our site may link to other websites. Their privacy policies apply, and we are not responsible for how those sites collect or use your data.

Children’s Data

Our services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us to request deletion.

Security & Retention

We use industry-standard measures to protect your data, but no system is completely secure. Do not share your login details.

We retain information only as long as needed to provide services, meet legal obligations, or resolve disputes. After that, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have rights to:

  • Access/Know what personal data we hold about you

  • Delete your personal data

  • Correct inaccurate data

  • Portability: request a copy or transfer of your data

  • Restrict/Withdraw consent for processing

  • Opt out of marketing emails anytime via “unsubscribe” links

We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your rights.

International Users

Your information may be transferred and processed outside your home country. Where required, we use standard contractual clauses or other safeguards.

Complaints

If you are unhappy with how we handle your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

Contact Us

For questions or requests regarding this Privacy Policy, please contact us:

PeltFit Wellness Pvt Ltd

Email - connect@peltfit.com

Phone - +91 88483 76567